Case study — Conversational AI
WhatsApp AI Agent - Sara
The challenge
Inbound WhatsApp enquiries arrive at any hour and most Bahrain businesses reply when it is already too late. The agency wanted its own AI agent that could genuinely qualify, quote and book — not just answer canned FAQs.
Our strategy
Sara is a Laravel agent trained on the agency's services, pricing and FAQs. It detects intent and sentiment, answers in Arabic or English, generates quotes, transfers to a human, and logs every conversation to the CRM.
Implementation
Intelligent WhatsApp chatbot powered by Lumina AI, handling customer inquiries, quote generation, and appointment scheduling 24/7.
The results
Handling real enquiries on the agency's WhatsApp number with intent detection, Arabic/English replies and quote generation routed straight to the sales inbox.
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